Jump to content
Dev

Live Chat User Guide

Recommended Posts

Dev

Hello!

 

We've switched to Discord for our live chat service.  Many of our members have never used Discord before, so this guide is intended to outline the basics of how it works.  In this post you'll find screenshots and information to help you navigate in chat.  While you won't be an old pro by the time you finish reading, you will find enough information to be comfortable with using the chat service.

 

Screen shots were taken from and information is given based on the downloaded version of the Discord application.  For the best user experience, we recommend downloading Discord to join us in chat.  The web interface on our chat page works just fine if you'd prefer to use that, but you may run into some differences between that and this guide.

 

The Left Menu

 

Discord Panel User.png

 

There's a lot going on over to the left here, so let's break it down in order.

 

Top left: the Friends icon

 

By clicking this icon, you are taken to a screen where you can add and manage your friends.  Discord is like any other messaging app, where you have a contact list.  When you click this icon, the second tab has a "Friends" link at the top and a list of all of your active private messages (called Direct Messages in Discord.) 

 

Screenshot from 2018-04-15 04-16-39.png

 

Click on a user's name or icon, and your entire conversation history with that person will be displayed in the chat window on the right side.  (This is the window that takes up the most screen space.)  Click the "Friends" icon to be taken to the screen where you can add or remove friends, accept or decline friend invites, and manage your list of blocked users.

 

The rest of the far left column: your servers

 

No, they won't bring you drinks.  :lol: 

 

"Servers" in Discord are, essentially, giant chat rooms.  Some have voice and text chat.  Others have just one or the other.  It depends on the rules for the server and the preferences of the site or person who owns it.  The TransPulse server doesn't have voice chat, because we can't moderate what people say out loud, and we have to protect our members - especially those under 18.

 

When you click on a server icon, the center column on the left side displays the server name and the list of "channels" available for that server.  Individual channels are like separate chat rooms - each one exists for a purpose, and you can have separate conversations in separate channels.  When you join a Discord server, you are automatically placed in every channel you have access to.  You can't leave any channels.  If you don't want to get notifications for new messages in a certain channel, you can right-click its name and select the "mute" option.

 

(Yes, I know, I belong to entirely too many servers.)

 

Center column, very bottom: user settings

 

Your user picture, user name, and settings are kept here.  If you click your user icon, you can set your status as "online," "idle," "do not disturb," or "invisible."

 

The microphone icon mutes your mic, so no matter what server you're on or who you're in an audio chat with, they won't be able to hear you.  The headset icon deafens you, so you won't hear anyone's voice chatter.  This doesn't really apply to the TransPulse server specifically, because we don't have any voice chat channels.

 

If you click the gear icon, it will open your Discord settings.  The first screen you see shows your user picture next to a big blue EDIT button - with that button you can change your Discord username and password and set your user picture.  I won't go into the other settings as that would be incredibly detailed - if you end up needing something specifically from one of them, we can guide you through it in chat.

 

The big chat window

 

When you have a server selected on the far left, the largest window shows the conversation happening in whichever channel you have activated.  If you're viewing a direct message, it shows your conversation history with that individual person.  You send messages by typing in the box at the bottom and pressing the Enter key to send.

 

The right-hand column

 

Discord User List.png

 

This column is devoted entirely to telling you who's here.  At the bottom is a faded list of server members who are either disconnected from Discord or who have set themselves as invisible.  If you set your status to invisible, the rest of the server will see you as offline.

 

Above that section, you'll see the other members sorted by the role they play within chat.  We also use specific colors.  When you post a message in chat, your name appears in the same color as shown in the user list on the right.  That way, you can tell at a glance who's responsible for what.  Roles in chat are:

 

  • Members: blue
  • Forum Moderators: Pink
  • Chat Moderators: Yellow
  • Crisis Moderators: Red
  • Supervisors: Purple
  • Administrators: Green

 

Botscuit, who appears in a lovely shade of seafoam, is a robot designed to help with moderation tasks in chat.  Don't try talking to him - he'll ignore you.  (Annoyingly, he ignores me half the time, and I'm the one who put him there.)

 

Right-clicking a user name

 

Discord User Menu.png

 

When you right-click on a member's name in the right-hand panel, you get a list of options and settings for your interaction with that person. 

 

"Profile" shows you their profile information. 

 

"Mention" drops their name in the chat entry box in a way that will alert them when you send the message. 

 

"Message" opens a private message conversation with them. 

 

"Call" initiates a voice chat. 

 

"Add note" allows you to add a note if you need to remind yourself of something where this member is concerned.

 

"User  volume" allows you to specifically control how loud or quiet voice chat from this person sounds on your device.  It's set at 100% for everyone by default.

 

"Mute" makes it so you no longer see or hear anything from that member within the server.

 

"Invite to server" lets you send them an invite to any server you have permission to invite them to.

 

"Add friend" sends a request to add them to your contact list.

 

"Block" prevents them from contacting or interacting with you in any way.

 

A note about private (direct) messages:

 

TransPulse staff can't see what you talk about privately.  If someone says something inappropriate to you in a private message or otherwise breaks the rules, please take a screenshot and send it via private message to a member of staff so we can handle the issue appropriately.

 

If you don't know how to take a screenshot, please search Google - I would offer a guide to doing so, but it's done differently on all different operating systems and devices. 

 

A note about chatting by voice

 

As mentioned above, TransPulse doesn't offer the option to chat by voice as a group.  We can't moderate or control what comes out of people's mouths.  We can't stop you from having voice conversations privately, though.  This means you need to exercise extreme caution.  Keep the following in mind:

 

  • If you're not comfortable talking by voice, simply don't accept any requests for voice chats.  It's not rude to decline.
  • If a fellow TransPulse member says something inappropriate in a voice chat, TransPulse staff cannot intervene.  There's no way to document or prove that something bad happened by voice, so we can't help you.  If this happens, block that person immediately and tell a member of staff so we can keep an eye on things going forward.
  • Minors are not allowed to enter into voice chats with other TransPulse members.  If we find out that a member has started - or asked for - a voice chat with someone who is under 18, that member will be immediately and permanently banned.  If a member under 18 agrees to a voice chat, the minor will also be immediately and permanently banned, even if both participants in the voice chat are under 18.  Discord logs will show attempted calls, and we will act accordingly.

 

Formatting Text in Discord

 

Finally, you can make changes to how your text appears in Discord.  While you can't choose a custom color - something I don't miss, as some colors are either hard to see or painful to look at - you can format it in other ways.

 

Italics - Type: *your italicized text here* - note the asterisk on both sides of the text.  If you don't have both asterisks, with no spaces on either side, the text won't be formatted.

 

Bold - **your bold text here**

 

Underline - __your underlined text here__ - note that's two underscores on either side of the text.  If you only use one, it will show up italicized instead.

 

Strikethrough - ~~your stricken text here~~ - again, note there are two tildes.

 

These effects are cumulative, so you can format in multiple ways.  If you want bold, italicized text, use ***three asterisks*** - one for italics and two for bold.

 

And that's Discord!

 

Welcome to our new chat platform!  If you have any questions, let me know!

Share this post


Link to post
Timber Wolf

Is Java still required? And is this where you go for the Sunday substance abuse support meeting?

 

Lots of love,

Timber Wolf🐾

Share this post


Link to post
Dev

Java is not required.  Discord is a separate application, one you can download to any device you own.  Even mobile!  I've used it on both Android and iPhone devices and had no issue with it.

 

This is where the Sunday meeting will happen.  There's a special meeting channel set up for get-togethers.

Share this post


Link to post
Charlize

Thank you for this tutorial.  I'm sure it will take time to feel comfortable but it is lovely to make it back to chat.

As  a person with a Mac what is the equivalent of a "right click".  I don't have that ability on my laptop or iPad.

 

Hugs,

 

Charlize

Share this post


Link to post
Timber Wolf

It sounds like this could work much better! I was concerned about people who wanted support from chat who were blocked from it because Java wasn't supported by their device.

 

Lots of love,

Timber Wolf🐾

Share this post


Link to post
Dev
6 minutes ago, Charlize said:

As  a person with a Mac what is the equivalent of a "right click".  

 

The Mac version of the app should pop up the menu on a single click.  If it doesn't, a double-click should do it.  Failing that, try Ctrl+Click or Cmd+Click.

Share this post


Link to post
Charlize

:thumbsup:

Thanks....  It may take time and mistakes on my part but at least i can get in the door which is wonderful!    Thank you for your efforts.  

I second Timber Wolf's statement.  It will be lovely to know if someone needs a crisis mods help who posts here they have a chance of getting there with some ease. 

 

Hugs,

 

Charlize

Share this post


Link to post
Timber Wolf

Ok, I'm signed up on chat with the "discord" app. I'm somewhat confused by  the changing colors of my name. First it was white, then yellow, then pink. I know Saruman had his cloak of many colors, but he went bad and I don't want to go bad! LOL:D I must have "Lord of the Rings" on the brain today. I read it every year.

 

Is the Sunday substance abuse meeting located in the meeting room on the menu? Thanks!

 

Lots of love,

Timber Wolf🐾

Share this post


Link to post
Dev

Yes, the meeting room is where the Sunday meeting will take place. 

 

The changing colors were because I was messing with your role.  White meant you were unassigned, and you turned to yellow after I designated you as a chat moderator.  Then I realized we have several forum mods who visit chat from time to time, so I created a new role - pink - for forum moderators.

 

You'll stay pink.  No Saruman corruption for you. :D

 

Share this post


Link to post
Timber Wolf

I like pink!

Share this post


Link to post
Charlize

I am also fond of pink.   I do wonder if there is still a staff chat room?  While it was rarely an issue there have been times when i've needed information or help during the substance abuse meeting.

Share this post


Link to post
Timber Wolf

Ok, I need help! I don't know how to log out of chat. I thought when I left chat it would automatically log me out, but apparently not. I turned it on and was instantly there without any kind of signing in. Sorry for the trouble, but how do I  sign out on android phone?

 

Lots of love,

Timber Wolf🐾

Share this post


Link to post
MaryEllen

Don't know if it will work on android but these are the instructions that Dev gave to me.

 

Should be an option on the user cog down at the bottom towards the left.  Just to the right of your name and user picture.

Share this post


Link to post
Timber Wolf

Hurray! I got it, as the song says, "with a little help from my friends".:D

 

Lots of love,

Timber Wolf🐾

Share this post


Link to post
MaryEllen

I have to admit that it was a little intimidating at first but now that I've had a chance to navigate around it a bit, It seems easy to use. It's just a matter of finding the right commands to use. Not all that hard.

 

MaryEllen

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Who's Online   5 Members, 0 Anonymous, 11 Guests (See full list)

    • MaryEllen
    • Sara~
    • Rachael
    • Sharon Aml
    • DenimAndLace
  • Topics With Zero Replies

  • Posts

    • Rachael
      Thanks for posting. Let’s hope it continues to bring support for the lgbtq community. 
    • Rachael
      It just gets better. At about 4 months or so I found it more comfortable to wear a sports bra than to go without, and now can wear a push up bra. This really helps especially if there are mirrors around. 
    • Rachael
      Can I say triple baloney!     I started hrt at age 58 and lots of good things have happened. I have had a couple of minor detours along the way but progress continues. It’s been said before that it’s not a race as the first one there wins, it’s more of a way to help you see that life is worth the struggle and good things will happen.  Good luck 
    • Jani
      I will say you have a good boss who is open minded and willing to help.  Bravo.     Regardless of your profession some people you tell will be "uncomfortable" and they will tend to ignore you which is much better than them getting aggressive.   Reaching out in a friendly manner might just break the ice.  Let us know how it works out.     Jani
    • Rachael
      DenimAndLace , it is difficult when people choose to have nothing to do with us. It’s good to hear that some of your family supports you.  My mother In law has not talked to me 4 times since my sister in law told her at New Years. In the time since Patti (my wife) died we had talked on the phone 6 nights a week and went to lunch on sundays.  If they are still talking to you ask them this;  If I was in a car crash and my face dis figured would you still love me?  If I was suffering from a life threatening disease would you still love me?  I (we) are still the same person I just look different. So since I look different you no longer wish to talk to me. Why?  Look for a Pflag group near you. Groups help I go to three different groups they help a lot. The common theme that I can see is no one says they are going to give up. Just being with people helps and gives me support.  I hope things get better for you. 
    • MaryEllen
        I'm not going to beat up on you but you should know that there is no such thing as a "typical" hormone regime. What may be good for one could be lethal to another. Something you should think about.   MaryEllen
    • Jcs2017
      Was wondering if anyone else out there in LE or EMS field up for talking about stuff.  Any positive experiences?  Maybe suggestions to deal with neg experiences or how you delt with certain situations?     Last year when I started my hrt, I talked to my boss and let him know I started taking T.  I felt obligated because of mand. random drug testing.  Not to mention the physical changes.     I was really nervous not knowing what the reaction was going to be.  My mouth became really dry.  But I mustard up enough guts to talk to him and I was pleasantly suprised.    Long story short, my boss was supportive and said I could have a locker in the mens locker room next to his.  I was like wow!! I chose not to have a locker in either locker room but the gesture was really nice and is open ended.   So my boss was like ... so what do we do now?  I was like ... I don't know since it's new to me too.  We chuckled over it.  I told my boss I will get in touch with HR and it seemed to be important to let my LT know as well so we are all on the same page.     I also changed my first and middle name which took some time for everone to get use to.  I have to say, not very many people asked "why" which I guess suprised me.  I thought I would have to explain over and over again but that wasn't the case.  Im sure people wondered but kept the question to themselves.     Every now and then I come across someone I havent seen in a long time and have to let them know.  Some whom I've known for a long time seemed to avoid me.  Maybe I'm inadvertently avoiding them which from my view, feels like they avoid me.  I'll have to make a concience effort to reach out to them and see what happens.  That may alleviate some of my insecurities.   My next challenge is to address the pronoun hurdle.  I've been having a really hard time getting over that wall.  A name change is one thing but a pronoun change?     To be continued ...
    • Jani
      Julie and Carolyn, you made me laugh!  
    • Jani
      Awesome.  What you end up with hard to predict.  I don't carry much body fat so what I have is tissue with little added fat cushion.   As time moves on growth with occur then rest.  Don't be alarmed.   Remember puberty is a multi year event!     Jani 
    • SugarMagnolia
      It's a shortstop from assault to battery. I hope the neighbor popped up and cried foul. 
  • Today's Birthdays

    1. caelensmom
      caelensmom
      (34 years old)
    2. Jani
      Jani
      (64 years old)
  • Upcoming Events

  • Forum Statistics

    • Total Topics
      65,165
    • Total Posts
      589,804
  • TransPulse Partners

×