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Helpful Advice Regarding Security Programs


Carolyn Marie

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I had been without home internet service for more than a week. It started out as a modem problem, and after buying two different modems (the first one was recommended by a sales clerk, and turned out to be incompatible with my system) I still could not connect to my desktop PC. I did at least have wireless starting yesterday, but after spending an hour with the modem company help desk, no luck with the desktop. The tech recommended talking to the PC company. So back on the phone to India, and a wonderful tech with HP walked me through the diagnostics.

The problem turned out to be two different anti-virus programs running on the PC. While they worked fine for a couple of years, they eventually conflicted with each other, causing a block in my PCs Internet connectivity. I uninstalled both programs and immediately had Internet access once again. I reinstalled one of the programs, and am fully protected.

So word to the wise, use just one anti-virus, anti-spyware program, or risk a problem like I had. Thanks, HP, and thanks Padman.

Carolyn Marie

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